Consumer Survey Shows Where Satisfied Homeowners Shop

A group of homeowners were recently asked to grade their experience with the home insurance shopping website, HomeInsurance.com.

The 73 surveyed consumers were chosen at random and rated their experience based on customer service; website usability; and savings- and the leadership team at HomeInsurance.com couldn’t be happier with the results.

Ninety-seven percent of surveyed homeowners rated their customer service experience with 4 out of 4 stars with the remaining 3 percent rating their experience with 3 out of 4 stars.

“Customer service has always been one of our top priorities and it shows when we hear about the amazing experiences our customers have with our consultants”, said Carlos Lagomarsino, Chief Executive Officer.

In addition, every customer surveyed reported that they would gladly recommend HomeInsurance.com consultants to friends and family. Aside from customer service, HomeInsurance.com also received rave reviews in website usability. Fifty-four percent of customers rated the website as excellent and the remaining 46 percent rated the site as ‘great’ and ‘good’.

“Shopping for insurance has changed drastically over the past few years with the emergence of the internet so we work hard to ensure we have an easy to use website that provides fast quotes and other valuable home insurance resources for our customers”, said Kyle Kight Director of Search Marketing.

Surveyed customers also reported average annual savings of $345.86- just by shopping with HomeInsurance.com. These savings are not untypical at HomeInsurance.com where all-time average savings for customers combining their home and auto insurance is around $556/year.

“Some of our happiest customers are those that combine their home and auto insurance with HomeInsurance.com. They typically save up to 35 percent on their homeowners insurance,” said Bell.

Some HomeInsurance.com customers provided the following testimonials about their experience:

“I was very pleased with my experience with Homeinsurance.com. The consultant was there to answer all of my questions and handle all of the "paper work". He was available by phone and via email whenever I needed to contact him.” John F. - Springfield, Missouri

“WOW! I received a call literally within one minute of submitting my information - we are saving $500 plus per year!” Susan M. - Rose Valley, Pennsylvania

“I can't believe I saved this much money rewriting two policies! My agent was excellent in providing information and alternatives when choosing coverage. Thank you so much!” -Joyce S. - Modesto, California