This document was last updated on December 13, 2013
10101 Claude Freeman Drive
Charlotte NC 28262
Customer Service: (877) 506-9466
Fax: (877) 541-9724
At HomeInsurance.com finding top-quality home insurance coverage for homeowners across the country is one of our top priorities.
While helping you find dependable coverage at a great price is very important to us, so is your privacy. Our commitment to protecting your information is listed in the policy outlined below.
We are committed to Protecting your Privacy
HomeInsurance.com is committed to protecting your personal information. We will never provide information to any person or entity except to those selected companies who must use such information for the explicit purpose of quoting insurance.
Insurance companies establish their rates using a variety of criteria, each emphasizing their own target profile. This is to provide you with the most accurate rate. In some cases, where permitted by law, insurance companies will need to do additional background information reports such as driving records, claims history, and credit reports. By requesting these quotes and providing this information, you are giving your consent to have these reports run. Additionally, HomeInsurance.com may need to call you for additional information and by requesting these quotes and providing this information, you are giving consent to have us call you via telephone as necessary.
While personal information is necessary for insurance companies to provide the most accurate quote, please rest assured this information is used solely for the purpose of quoting insurance and nothing more.
The Information We Collect and How We Use It
HomeInsurance.com collects certain information from and about its users through a number of different form applications. See details below about the information collected per application.
Visitors to our website can apply to obtain insurance information and specifically tailored quotes. When you apply (online or offline) we will request some personal information such as your name, address, email, telephone number or facsimile number and other relevant information. You may be asked to disclose other personal information to us so that we can provide assistance and information to you.
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:
- To fulfill your service requests for services
- To protect ourselves from liability
- To respond to a judicial proceeding, court order or legal process or to comply with matters of the law
- In connection with a merger, acquisition, or liquidation of the company
Information from the Contact Us web page
If you submit a contact request form on our Contact Us page then we may ask you for some personal information such as your name, phone number, and email address. Our contact form request is for contact engagements only and the information you provide will not be sold to third parties. Your information may, however, be shared with an outside source in order to solve any problems reported. Please understand that the information on our Contact Us page is not stored or saved and is designed for immediate communication only, not for data sharing or future engagements.
Information from our Ask an Agent web page
Our Ask an Agent form requests your name, email, telephone number, location by state, zip code, and your questions of choice. This form stores the data in our secure database for the requested use of answering or responding to your home insurance questions. Our Ask an Agent process is designed to help engage the customer with the home insurance agent as a form of customer service. We do not share this information with third-parties or outside sources.
Information from our Home Insurance Blog
Our Blog is designed to develop a community of bloggers consisting of homeowners and home insurance professionals. The form requests user information such as your name, email address, website, AIM, Yahoo IM, Google Talk, and optional biographical information. The information collected for the blog is only used for accessing and writing comments within the blog. Please understand that we do not sell or share the information obtained from the blog itself. You should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Information from our Call Back Feature
Our Call Back feature was established for ease of customer communication with agents. Our web call back form requests a name, phone number, and email address so that an agent can contact you as soon as possible. We do not sell or share the information collected on this form.
We collect and track certain types of technical information to ensure a better customer experience while visiting our website.
Log Files and Web Beacons
HomeInsurance.com uses log files to track how our sites web pages are being accessed, viewed, and used by online visitors. Log files track user information such as IP addresses, browser types, Internet service providers, referrals, locations, platform types, date and time stamps, and numbers of clicks to, from, and within our sites.
Web pages may contain electronic images known as Web beacons - sometimes also called single-pixel gifs - that allow HomeInsurance.com to count users who have visited those pages and to deliver co-branded services.
Some of these Web beacons may be placed with our permission by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those pages viewed. In turn, this information enables us and our service providers to learn which advertisements generate traffic to our website and how visitors use the site. HomeInsurance.com prohibits Web beacons and log files from being used to collect or access your personal information.
If you have requested to receive online home insurance quotes your personal information will be shared with HomeInsurance.com agents as well as other local agents who are able to provide you with comparative quotes in your area. If you would like to stop receiving information from local agents you must request to do so with them directly. If you would like to deactivate your account in order to stop receiving information via email or phone from a HomeInsurance.com agent, please visit HomeInsurance.com's Contact Page and request to have your information removed.
Links to Other Sites
Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in HomeInsurance.com services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.
Our Commitment to Data Security
HomeInsurance.com takes commercially reasonable steps to protect against the loss, misuse, or unauthorized alteration of personal information. We recognize the importance of security for all personal information collected through this website which is why we have partnered with Verisign and McAfee for the highest levels of security. We exercise care in providing secure transmission of your information from your web browser to our servers. Once we receive personal information, we take steps to protect its security in our systems. In the event we request or transmit sensitive information we use industry standard (Verisign), secure-socket-layer (SSL) encryption. We strictly limit access to personal information to those agents who need access in order to carry out their job responsibilities. All agents are prohibited from browsing through our files and databases. We train our agents in the application of our need-to-know standard. We periodically audit for compliance with this standard and we impose penalties for any failure to comply with this standard.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services please visit HomeInsurance.com's Contact Page. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
4829 Carolina Beach Rd.
Wilmington, NC 28412
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at admin@HomeInsurance.com.