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Metlife Insurance Company

Company Information

Company Type: Public, NYSE:MET
Founded: 1868
CEO: Steven A. Kandarian
Headquarters: New York City, NY
Number of employees: 66,000+
A.M. Best Financial Stability Rating: A+
Metlife Claim Services

Company History

MetLife history begins in 1863 when New York City businessmen formed the National Union Life and Limb Insurance Company and launched into the areas of life and accident policies in 1864. At the time, a main focus was insuring soldiers and sailors during the Civil War. After a year of policy writing, the company had written minimal policies, incurred a deficit, and ranked last among other New York life insurance companies.

Metropolitan Life Insurance Company emerged five years later when President James R. Dow, along with the board of directors, decided to take the company in one direction. The decision was to discontinue offering casualty insurance and offer only life insurance. With this new focus, the company relaunched itself on March 24, 1868 with six employees housed in a two-room office. With the world not yet connected by telephone, it was a time when sales were generated by word-of-mouth and door-to-door salesmen.

With MetLife President Joseph F. Knapp at the helm, new techniques were put into play to increase the number of industrial policies written each day by agents. Much of the success that followed was due to the company’s hands-on approach - a philosophy still practiced, today.

Now, MetLife Insurance is an established force in the global market with an estimated 90 million clients located in over 50 countries. From the Americas and Asia to Europe, the Middle East and Africa, the company continues to set goals and reach for new horizons.

Products and Services

Through the years, MetLife has expanded its coverage options for individuals and businesses. Along with term and whole life insurance, clients can choose MetLife auto and home insurance, and disability income insurance. MetLife also offers investment products that include annuities, IRAS, mutual funds and brokerage accounts.

Customer Satisfaction

Customer service is a priority at MetLife and getting the information is a quick and easy process. Clients can set up a free online account to access the company website and manage an account twenty-four hours a day. Customer service representatives are available via a toll free number or clients can fill out an online form requesting a call back.

The website also offers the option of receiving a free quote for term life insurance premiums at levels of $10,000, $20,000, $30,000 or $50,000. A benefit to selecting term life insurance with MetLife is the first month is only $1.

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