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Direct General Insurance
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Direct General Insurance

Company Information

Company Type: Private
Founded: 1991
CEO: William Adair
Headquarters: Nashville, TN
# of Employees: 1,760
A.M. Best Financial Stability Rating: B

About Direct General Insurance

Established in 1991, Direct General Insurance was founded by William Adair. Adair sought to create a company that would provide premier, non-standard auto insurance. Today, Direct General is offered throughout the Southeast. The company has about 400 sales offices serving customers in 13 states.

Direct General Insurance specializes in providing non-standard auto insurance for drivers who may be considered high risk or who are in need of an SR-22 policy. The company believes in providing their customers with low rates, flexible payment plans and high quality customer service.

Product Offerings

The Direct General Insurance Company features a variety of insurance products. Customers can purchase auto insurance, motorcycle insurance, and life insurance. Direct General even offers Mexico Auto Insurance. Other products offered by Direct General Insurance are the NetSpend© Prepaid Mastercard©, roadside assistance and emergency protection plans.

To those considering Direct General auto insurance, the company offers a variety of ready-made coverage plans, which can be customized to fit the needs of each customer. Some of Direct General’s available coverages are bodily injury liability coverage, property damage liability coverage, collision coverage, comprehensive coverage, medical payments coverage, personal injury protection, uninsured motorist coverage, rental reimbursement, towing and accidental death coverage.

Customer Service

Customers with the Direct General Insurance Company, can receive customer support through multiple outlets. Policyholders can access their account online at the Direct General website, call Direct General’s customer service phone line, use the Live Chat option on the company website or even receive in-person service at one of Direct General’s office locations. Currently, customers cannot file claims online. For assistance on the go, Direct General has the DirectDrive smartphone app, which allows policyholders to pay their bill, monitor their driving behavior and more. The app provides real-time feedback on things like braking, acceleration and speed. Safe drivers can earn achievement badges.

Direct General Discounts

Policyholders with Direct General Insurance may qualify for moneysaving discounts. Here are some of the discounts advertised on the Direct General website: military discount, senior citizen discount, safe driver discount, mileage discount, good student discounts, welcome back discount, homeowner discount, multi-policy discount, multi-car discount, renewal discount, and more. Keep in mind, discounts often vary by state and customer eligibility. A Direct General quote may be able to help you find out which discounts you qualify for.

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